Privacy Policy koi169 – Indonesian User Data Protection

Koi169 understands that user trust in our platform depends greatly on how we handle their personal data. Privacy is not merely a legal obligation for us – it is a fundamental value embedded in every aspect of koi169's operations.

This Privacy Policy applies to all services provided by koi169 through the official website at koi169.app, covering all platform features, financial systems, the VIP program, and all interactions between users and our support team. This policy is binding on all registered users as well as visitors browsing the platform without an account.

This document is written in clear, plain language so that every user, regardless of legal background, can fully understand how their data is managed by koi169.

Koi169 collects several categories of data in order to deliver a secure, personalized, and high-quality service. Here is the full breakdown:

Data is collected through several mechanisms, all of which operate transparently and with the user's knowledge:

Directly from Users

• The account registration form when you join koi169.
• Identity verification (KYC) required for fund withdrawals.
• Completing the account profile and configuring preferences.
• Interactions with the support team via live chat or email.

Automatically

• Technical data is collected automatically when you access the koi169 platform via cookies and server log technologies.
• Game activity information is automatically logged for security purposes and dispute resolution.
• Login session data, including access times and IP addresses, is recorded for account security purposes.

Every piece of data collected by koi169 has a clear and specific purpose. We do not use data for purposes beyond those outlined below:

• Account Operations: Creating, managing, and securing your koi169 account.
• Transaction Processing: Managing deposits, withdrawals, and account financial history.
• Identity Verification (KYC): Ensuring compliance with anti-money laundering standards and fraud protection.
• Platform Security: Detecting and preventing fraud, account misuse, and other suspicious activity.
• Service Personalization: Customizing the Game Lobby display and recommendations based on your preferences and play history.
• Communication: Sending important account-related information, security updates, and promotions (according to your configured preferences).
• Platform Enhancement: Analyzing aggregated usage patterns to continuously improve the user experience.
• Legal Compliance: Fulfilling applicable regulatory reporting obligations to the relevant authorities.

Koi169 does not sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary to operate the platform:

Trusted Service Partners

Koi169 works with third-party service providers that support our operations, including payment system providers, KYC verification platforms, and cloud infrastructure providers. All partners are bound by strict confidentiality agreements and may only use data for specifically agreed purposes.

Legal Obligation

Koi169 may disclose user data to competent authorities when required by law, court order, or in the context of a legitimate official investigation. Such disclosures are made to the minimum extent necessary and in accordance with applicable legal provisions.

Protecting user data is the highest technical priority at koi169. We invest significant resources to ensure that our data security infrastructure always meets the highest industry standards.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmissions between users' browsers and koi169 servers.
• Encryption of sensitive data, including financial information, when stored in the database.
• Two-factor authentication (2FA) is available for all user accounts.
• 24/7 security monitoring to detect suspicious activity in real time.
• Periodic security audits conducted by independent third parties.
• Multi-layered firewall system and DDoS attack protection.

Organizational Measures

• Access to user data is restricted on a need-to-know basis.
• All staff with access to user data undergo regular data security training.
• Documented incident response procedures to handle potential data breaches.

Koi169 uses cookies and similar technologies to enhance the user experience and ensure the platform functions properly. Cookies are small files stored on your device when you access the platform.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display settings, and your last selection in the Game Lobby.
• Analytics Cookies: Collecting anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some koi169 platform features.

Koi169 retains user data for the duration of an active account and for a specified period after account closure, in accordance with applicable legal and regulatory obligations.

• Active account data: Retained for as long as the account remains active.
• Financial and transaction data: Retained for a minimum of 5 years after the last transaction for audit and anti-money laundering compliance purposes.
• Log and security data: Retained for 12 months for security investigation purposes.
• Support communication data: Retained for 2 years for service quality reference.

Once the defined retention period has passed, data is permanently deleted or anonymized so it can no longer be linked to any specific user identity.

As a koi169 user, you have the following rights regarding your personal data that we manage:

• Right of Access: You have the right to know what data we hold about you and to request a copy of it.
• Right to Rectification: You have the right to update or correct any personal data that is inaccurate or incomplete.
• Right to Erasure: You have the right to request deletion of your personal data, except for data that must be retained to meet legal obligations.
• Right to Portability: You have the right to receive a copy of your data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing.
• Right to Restriction: You have the right to request a restriction on the processing of your data in certain circumstances.

To exercise the above rights, please contact the koi169 support team via live chat available 24/7 on the platform. Requests will be processed within a maximum of 30 business days.

Koi169 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect or process personal data from underage users.

If koi169 discovers that personal data from underage users has been collected without our knowledge, we will immediately take the following steps:

• Permanently closing the account in question.
• Deleting all associated personal data from our systems.
• Returning the account balance (if any) in accordance with applicable terms.

Parents or guardians who suspect their child is using the koi169 platform are urged to contact our support team immediately.

Koi169 reserves the right to update this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or the services we offer.

Material changes will be communicated to users via platform notifications or their registered email at least 7 days before taking effect. Minor changes (such as language clarifications or typographical corrections) do not require separate notice.

The latest version of the Privacy Policy is always available on this page with the update date clearly displayed at the top. Continued use of the koi169 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how koi169 handles your personal data, our team is ready to assist through several channels:

• 24/7 Live Chat: The fastest channel – available directly from the koi169 platform once you log in to your account.
• Support Email: [email protected] – for inquiries requiring written documentation.

All privacy inquiries and data rights requests will receive a response within a maximum of 5 business days. For more complex requests such as data deletion or data portability, the estimated completion time is a maximum of 30 business days.